Yes.  IF your insurance provider offers coverage for a dietitian, then all your sessions with our dietitians would be covered by your plan up to the limit provided by the plan.  It’s a good idea to check with your benefits plan provider to ensure your plan includes coverage for a dietitian as some plans do not provide coverage. It’s also worth noting that you will be charged up front for the entire cost of the program on your first visit, however insurance providers only issue reimbursement on an hourly basis.  We will provide you the receipts you require for reimbursement as you move through the sessions in your program.

No problem.  All you need is an internet connection and a computer to ‘meet’ with any of our dietitians via LIVE video conferencing.  You’ll be able to see and hear your dietitian and you’ll be meeting live in real time.  There is no need for you to have a camera or any other special equipment: the science is quite clear; as long as you can see us, the sessions are just as effective as if they took place in person.  Video conferencing also works very well for people who are really busy and would prefer to cut out the commute to our office to meet in person.  Why not have an appointment on your lunch break!

Yes. In fact, it’s a good idea to get to know your dietitian a little before jumping right in to taking the program with us.  We offer a consultation appointment where you will have the opportunity to meet with a dietitian, discuss your needs and hear more about how the program works; if at that time you’d like to continue with the program, you’ll be confident that you’re doing what’s best for you.  The consultation appointment costs $40 plus GST.

Yes.  We require your credit card details in order to set up an appointment with a dietitian.  You can cancel or reschedule your appointment anytime up to 24hrs in advance of your appointment, however if notice is given of cancellation or rescheduling within 24hrs of your appointment time, your credit card will be charged a cancellation fee of $40 plus GST.

No. Unfortunately losing weight depends on two things: having the proper knowledge and skills to lose weight effectively – we give you that –  and implementing those skills – this is your part.  We cannot guarantee that you will do your part with implementing the program and therefore cannot issue a refund.  Having said that, our program is designed specifically to help you implement the changes necessary to lose weight effortlessly.  We’re serious about that, if you can eat, you can lose weight!

ABSOLUTELY!  Interestingly, losing weight and maintaining weight are not mutually exclusive.  You first need to understand how to lose weight (even if you don’t really need to lose much) in order to feel like you are in control of your eating to maintain your weight. Our health and wellness program was designed to teach you how to do exactly that.